Plan Before You Stay

The health, safety and wellbeing of our holiday home owners, guests, team members and the wider community is always our number one priority. We aim to keep everyone as safe as possible and have introduced a number of additional hygiene and safety measures which you’ll see in place when you arrive on park.

Here are some of the measures you can expect to see during your stay on park.

BEFORE YOU ARRIVE

Check our Website

Check out our website for all the latest information

Any Symptoms?

Should you start displaying any of the symptoms associated with COVID – 19 please do not travel to the park.

 

For a list of symptoms please check the NHS website

WHILE ON PARK

Access

On arrival to the park please use the access barrier to enter the park and proceed directly to your holiday home.

Hand Sanitiser

Hand Sanitiser stations will be available in public areas, near entrances and exits.

Enhanced Hygiene

Enhanced Hygiene measures been introduced. With a dedicated cleaning team focused on all public areas.

Social Distancing

From 7th August 2021, the two-metre social distancing rule will end.

However, please maintain social distancing when possible, for the safety of other homeowners, holiday makers and team members.

Signage

New signage has been placed around the park as a reminder of the safety measures and instructions to follow.

Face Coverings - Updated 09/08/2021

From 7th August 2021:

 

  • Face masks are no longer a legal requirement in bars and restaurants only, although we would advise people to act with caution and wear them when possible.
  • Face masks must still be worn in all areas except for the bar and restaurant. SF Parks team members will continue to wear face masks as a measure of precaution in all of our facilities. As stated above, we would also encourage visitors to do so too.

 

Screens

Safety screens have been installed across the park including to our reception and service counters. In order to keep our customers and team members safe.

We ask all of our holiday home owners, guest and team members to adhere to a number of key points to maximise safety on our park.

    • When on park, please respect and adhere to the current government guidelines regarding social distancing and hygiene procedures
    • We’d like to ask all our owners and guests to please not travel if you or a member of your household are feeling unwell or are displaying any of the Coronavirus symptoms or have been asked to self isolate or quarantine.
    • If you or any of your party develops symptoms or suspect they may have Covid-19 whilst staying in your holiday home on park, please let your park team know. We kindly ask you to return to your primary residence as soon as safe to do so in line with the Government guidelines. 

What to Do

    • While on park please continue to follow current government guidance, maintain social distance when possible and continue good hygiene practices. There will be additional signage placed around the park as a reminder.

RECEPTION

Reception services will be available.

We will be able to assist you with most enquiries by calling 01745 833 048 option 3 or emailing opteam@sfparks.co.uk so If you can, please call or email us and avoid visiting the reception.

If you do need to visit reception, please get in touch to arrange an appointment. We will be operating a one person at a time policy.

Screens have been fitted to our reception counter to help maintain social distancing.

VISITING THE PARK

Pre-arrival registration for you & your guests

Following the COVID-19 pandemic, we’re implementing a number of measures to safeguard Owners, Guests, Team Members and all other visitors to our parks. 

We will require you and your guests to register ahead of your arrival to our parks to ensure we know exactly who is on park at all times. This can done by visiting your parks website.

SOCIAL DISTANCING

• In instances where this may not be possible, we’ll be adding additional shielding measure and/or PPE to maintain safe interaction including safety screen being fitted to our service and reception counters
• Where possible, we’ll provide visible markers to help you adhere to social distancing guidelines when using any of our facilities on park
• When you are out and about on park please follow government guidelines about social distancing and maximum group sizes
• When you are in your holiday home accommodation we ask you to comply with the guidelines about the number and groups of people you can mix with
•Adhere to all current Welsh government social distancing guidelines.

Please be mindful of the local communities and please ensure you comply with social distancing rules in place in the surrounding areas.

ENHANCED HYGIENE

As well as asking our owners and holidaymakers to continue maintaining good personal hygiene. We’ll also be implementing a number of enhanced hygiene measures on our park.

• Frequent deep cleaning and disinfecting of high footfall areas, communal areas and surfaces
• Enhanced cleaning measures of accommodation
• Providing PPE for our team members
• Introduction of pop up hand sanitiser stations will be available in public areas near entrances and exits.
• We will have a dedicated cleaning team focused on all public areas on the park.
• There will be a particular focus on cleaning high touch areas (including tabletops, counters, door handles, bathroom fittings).

ESSENTIAL SERVICES AND MAINTENANCE

I have a private contractor due to arrive on park, how do I register them to arrive?

Please call your park team to make them aware you have a contractor due to arrive and they can ensure we have the correct documentation and take a record of their arrival on to park.

 

CONTACTLESS PAYMENT

We are encouraging the use of contactless payment methods throughout the park including payments over the phone.

ON PARK FACILITIES

Our on park facilities will reopen in line with Government regulations

The ClubhouseNow open!

Jakes – Now open!

Fish and Chip ShopOpen

ArcadeOpen 

ShopOpen

Outdoor Play Areas and Football CageOpen 

LaundryOpen 

The Pool Open

Soft Play AreaOpen

 

If you require any further information please email: