We’re getting ready…

to welcome you back

In line with the latest Government guidance, we are delighted to confirm that Golden Gate Holiday Centre will reopen on the 11th July 2020. We can’t wait to welcome you back!

The health, safety and wellbeing of our holiday home owners, guests, team members and the wider community is always our number one priority and to keep everyone as safe as possible  we have introduced a number of additional hygiene and safety measures which you’ll see in place when you arrive on park.

Look out in the weeks ahead for further information and updates on our reopening.
We can’t wait to welcome you back!

Here are some of the measures you can expect to see during your stay on park.

BEFORE YOU ARRIVE

Check our Website

Check out our website for all the latest information

Any Symptoms?

Should you start displaying any of the symptoms associated with COVID – 19 please do not travel to the park.

 

For a list of symptoms please check the NHS website

WHILE ON PARK

Access

On arrival to the park please use the access barrier to enter the park and proceed directly to your holiday home.

Hand Sanitiser

Hand Sanitiser stations will be available in public areas, near entrances and exits.

Enhanced Hygiene

Enhanced Hygiene measures been introduced. With a dedicated cleaning team focused on all public areas.

Social Distancing

Please maintain social distancing, keeping a safe distance (Current Welsh Government guidance is 2m) apart from other customers and team members.

 

Please only enter a holiday home if you are staying there.

Signage

New signage has been placed around the park as a reminder of the safety measures and instructions to follow.

Team Members

You may see SF Parks Team members wearing PPE.

Screens

Safety screens have been installed across the park including to our reception and service counters. In order to keep our customers and team members safe.

We ask all of our holiday home owners, guest and team members to adhere to a number of key points to maximise safety on our park.

    • When on park please respect and adhere to our social distancing and hygiene procedures
    • We’d like to ask all our owners and guests to please not travel if you or a member of your household are feeling unwell or are displaying any of the Coronavirus symptoms or have been asked to self isolate or quarantine.
    • If you or any of your party develops symptoms or suspect they may have Coronavirus whilst staying in your holiday home on park, please let your park team know. We kindly ask you to return to your primary residence as soon as safe to do so in line with the Government guidelines. What To Do.
  • While on park please continue to follow Government guidance, maintain social distance at all times and good personal hygiene. There will be additional signage placed around the park as a reminder.

RECEPTION

Reception services will be available.

We will be able to assist you with most enquiries by calling 01745 833 048 option 3 or emailing opteam@sfparks.co.uk so If you can, please call or email us and avoid visiting the reception.

If you do need to visit reception, please get in touch to arrange an appointment. We will be operating a one person at a time policy.

Screens have been fitted to our reception counter, to help maintain social distancing.

VISITING THE PARK

We have had to make a few changes to how we manage the arrival of owners as well as guests to create a safe, and contact-free environment.

We’ve created a new online form for you to let us know each time you are visiting the park. If you are unable to register yourself online, please call or email the park. To comply with guidance we are required to know who is on our park at any point in time.

By knowing who is on park, we can also quickly keep in touch and provide any updates should we need to. We will send you the link to register your arrival in advance of the park reopening.

On your arrival to the park, please use the main entrance to access the park. Drive slowly towards the barrier which will lift automatically on recognition of your registered number plate. Please then proceed directly to your holiday home. We would also ask that you let us know when you return home. This can be done by completing the arrival and departure form or by calling the park.

SOCIAL DISTANCING

We ask all owners, guests and team members to maintain a safe 2m distance from each other where possible

• In instances where this may not be possible, we’ll be adding additional shielding measure and/or PPE to maintain safe interaction including safety screen being fitted to our service and reception counters
• Where possible, we’ll provide visible markers to help you adhere to social distancing guidelines when using any of our facilities on park
• Please only enter a holiday home if you are staying there
•Adhere to all current Welsh government social distancing guidelines.

Please be mindful of the local communities and please ensure you comply with social distancing rules in place in the surrounding areas.

ENHANCED HYGIENE

As well as asking our owners and holidaymakers to continue maintaining good personal hygiene. We’ll also be implementing a number of enhanced hygiene measures on our park.

• Frequent deep cleaning and disinfecting of high footfall areas, communal areas and surfaces
• Enhanced cleaning measures of accommodation
• Providing PPE for our team members
• Introduction of pop up hand sanitiser stations will be available in public areas near entrances and exits.
• We will have a dedicated cleaning team focused on all public areas on the park.
• There will be a particular focus on cleaning high touch areas (including tabletops, counters, door handles, bathroom fittings).

ESSENTIAL SERVICES AND MAINTENANCE

During this time we will continue to offer essential services or maintenance that you require, which include

• No hot water/heating

• No electricity

• Water leaks

• Unable to unlock/lock the holiday home door

• Gas test

• Electrical test

Should you require any assistance on the above, please contact the park directly.

All other maintenance related jobs, including warranty and after sales, will be scheduled in with the works completed when the caravan is unoccupied.

Returning to your holiday home

When you return to your holiday home, we recommend that you open all windows to make sure your holiday home is well ventilated, (weather dependent). You may find your stopcock turned off. Simply turn it back on and you’ll have running water again. When you have standing water there is a risk bacteria may build up. We highly recommend that you remove your shower head to thoroughly de-scale and disinfect. Turn your water heater up to the highest setting and carefully allow this hot water to run through the shower hose and run all taps both cold and hot and allow them to run for a minimum of 2 mins. Don’t forget to return the setting of the water temperature to its normal place.

If you have a dishwasher or washing machine run it through a full cycle prior to using it. We would also recommend that you close your toilet lids and flush all toilets twice to remove any water that may have been standing.

Fridge & freezer contents

Check dates on any items in you fridge or freezer.

Deliveries to park

Only essential deliveries, including food shopping deliveries, are permitted during this time.

CONTACTLESS PAYMENT

We are encouraging the use of contactless payment methods throughout the park including payments over the phone.

ON PARK FACILITIES

In line with current Government guideline our central facilities including The Clubhouse, Jakes and The Pool will remain closed at this time.

We will be guided by current Government guidance as to when we can open facilities at the park. When we initially open, there will be:

  • Park Shop
  • Takeaway food options

As Government restrictions are lifted, we will be in touch with how other facilities will open for you. Please remember, any children’s play facilities remain closed until restrictions allow us to re-open them.

If you require any further information please email: