FAQ

Coronavirus, COVID-19 - What you need to know 20th March 2020

SF Parks are closely monitoring the evolving situation with coronavirus (COVID-19) on a day-by-day basis, and following any guidance issued by the UK government. We wanted to update you on the steps we are taking to help minimise the spread of COVID-19.

Is your park still open?

The park is currently closed to holiday makers.

Are your facilities open?

No, The Clubhouse Complex, including our swimming pool are closed until further notice. We are following and cooperating with government guidelines and directive which were announced on 20th March 2020.

I have booked directly with the park and I am currently on Holiday at the park, what do I do?

Please contact a member of our team who will be able to discuss the options we have available. Please Call 01745 833 048 option 3

What's the latest travel advice from SF Parks regarding coronavirus?

Our parks are open. The health and safety of our staff, customers and owners is our absolute priority and we are monitoring the situation surrounding coronavirus closely, and on a regular basis.

If you have any queries or concerns around coronavirus, or you’re an owner at one of our parks – please call us on 01745 833 048 option3

For the latest information and travel advice surrounding the coronavirus (COVID-19) outbreak, please visit the gov.uk website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.

If you are experiencing any symptoms or are concerned you may have been exposed to the virus when travelling, please refer to the NHS 111 online coronavirus service: https://111.nhs.uk/covid-19

Have any of your parks had a case of coronavirus?

No, we haven’t had any cases of coronavirus on our parks. We are monitoring the situation daily and taking preventative measures to minimise any risks.

I would like to cancel my holiday due to concerns over the coronavirus, but I have already paid some or all of my deposit. What are my options?

Added 20th March 2020
If you have a forthcoming stay with us. Our Easylet team will be in contact via email to discuss the options we have available to you.

If you decide you would like to cancel your holiday, please contact us as soon as possible on 01745 833 048 to discuss your options with a member of our team. If you decide to cancel your holiday whilst our parks are still fully operational, all cancellations are subject to the standard cancellation terms and conditions.

What steps are we taking to minimise the spread of coronavirus?

SF Parks is closely following government guidance on how to reduce the spread of all viruses, including coronavirus. We have an internal team who are meeting daily to monitor and discuss the situation.
To help combat the spread of COVID-19, we have been putting precautionary safety measures in place, including:

• Educating our staff on prevention
• Emphasizing frequent and proper hand washing
• Cleaning high contact points more frequently
• Providing hand sanitizer in public area

What steps can I take to protect myself and my family from coronavirus?

To minimise your chances of catching the coronavirus, there are a number of steps you can take to protect yourself and your family.
Always carry tissues with you and use them to catch your cough or sneeze. Bin the tissue and wash your hands regularly and thoroughly with soap and running water
Use an alcohol based hand sanitiser that contains at least 60% alcohol if soap and water are not available
Avoid close contact with others if you are experiencing a cough, symptoms of a cold and fever
Avoid touching your eyes, nose and mouth with unwashed hands
Germs can live on some surfaces for hours. Use anti-bacterial spray or wipes when cleaning, especially on frequently touched areas, such as door handles and kitchen surfaces
Don’t get too close to people coughing, sneezing or with a fever – they can propel small droplets containing the virus into the air. Ideally, keep at least 1m (3ft) away
Following these steps is the best way to slow the spread of almost any germs, including coronavirus.
https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/

We urge people planning visits to our parks to familiarise themselves with the latest UK government advice on coronavirus, particularly in relation to people who have recently visited high-risk areas or come into contact with people who have. We also remind guests and caravan owners of the importance of following routine health and hygiene guidelines, such as regular hand washing and covering the mouth and nose when sneezing and coughing.

If you are experiencing a cough or fever or you have recently come into contact with someone experiencing these symptoms we respectfully ask that you do not visit the park or its facilities and follow the government guidance on self-isolation.